Customer Support and Service Coordinator

Data Shield is seeking someone Detail‑Oriented, Reliable, and Team‑Focused. Do you thrive in a fast‑paced, supportive environment? Are you a reliable, process‑oriented professional who finds satisfaction in completing tasks accurately and keeping running smoothly? If you answered yes and enjoy clear direction, have strong attention to detail, and take pride in being a dependable team player, this role could be a great fit.

You don’t need years of experience. If you’re organized, dependable, and ready to learn, we’ll train you. Your ability to follow through, stay on top of details, and support your teammates will make a big difference every day.

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Medical insurance
• Vision and dental coverage
• Paid time off (PTO)
• Simple IRA with company match

• Answer incoming calls from existing customers and provide friendly, accurate support
• Handle customer requests, account changes, service updates, and scheduling needs
• Respond to new sales inquiries via phone, email, and web forms
• Prepare quotes and track opportunities in our CRM (training provided)
• Set up new accounts and assist with onboarding tasks
• Coordinate internally with sales, service, and dispatch to keep operations in sync
• Maintain documentation, customer records, and service details with precision

• Someone who takes direction well but works independently once trained
• Detail‑focused and organized — you love crossing items off your list
• Comfortable communicating with customers and internal teams
• Energized by getting things done and supporting others
• Able to adapt when priorities shift but keep a steady rhythm
• Naturally dependable with strong follow‑through

• Experience in customer service, service coordination, sales support, or administrative work helpful
• Clear verbal and written communication skills
• Tech‑comfortable and open to learning new systems
• Positive, professional attitude and a willingness to learn

• A structured, supportive environment with room to grow
• On‑the‑job training and a long‑term path for advancement
• Work that feels meaningful — your attention to detail keeps everything moving
• A team that values your contribution and helps each other win
• Growth opportunities into more specialized or expanded roles as you develop

• Do The Right Thing
• Get Better Every Day
• Do It Now & Have Each Other’s Back