Customer Service Rep - Part Time - Nights

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Location:

Methodist Hospital

Address: 8303 Dodge St, Omaha, NE 68114

Work Schedule:

10:30pm to 7am Friday and Saturday

Provides timely, accurate and excellent professional telephone and database customer support throughout the Methodist Health System main telephone line by routing internal/external calls (transfers, patient transportation, departments and patient rooms) to correct destination for all Health Care facilities. Understands the processes and department practices for the “DIALMD” answering service and communications for all “emergency” or “alert” notifications for clinical and disaster/disruption event.

• Operates a multi-line phone console while exhibiting exemplary customer service skills (patience, active listening, sensitivity and empathy, professional interaction).
• Speaks clearly and processes incoming calls in a timely manner, routing requests to appropriate department, individual phone, page or overhead announcement, and documents in Customer Service Database.
• Works effectively with the customer service team, staying aware of changes and communicating through various means in a fast‑paced environment; fosters a cooperative work environment and demonstrates a positive attitude at all times.
• Uses patient tracking system to accurately assign and dispatch patient escorts; monitors and tracks patient transportation jobs for correct destination and established schedule.
• Handles difficult calls in a positive professional manner: initiates and escalates concerns, problems, situations, and compliments, and follows up to ensure the customers’ needs are met.
• Utilizes Amtelco Software; processes calls and complies with department practices regarding the physician answering service (DialMD).
• Assists with the documentation and input of the DialMD schedule changes associated with the on‑call physician’s answering service and other customer schedules.
• Accurately and timely responds to medical emergency systems that require monitoring such as Medical Emergencies, Codes, Fire and Medical Gas by contacting appropriate staff through Amtelco.
• Responsible for internal/external disaster/disruption notifications through Amtelco, Mass Notification System and overhead announcements (e.g., Weather, Fire, or community events).
• Provides clerical support for the Integrated Service Division by performing data entry, typing, and other duties to ensure division projects are completed within established deadlines.

10:30pm to 7am Friday and Saturday

• High School Diploma or General Education Development (G.E.D.) required.
• Some college preferred (Communications or similar coursework).

• 6 months Telephone Customer Service required.
• Demonstrated working knowledge of Communications Call Center required.
• Must successfully complete Methodist HIPAA on-line course, Medical Terminology course and Integrated Services New Employee Orientation, within 6 months of hire.

• N/A

• Skilled in Microsoft Office, including Word, Outlook and Excel.
• Strong telephone skills for positive interaction with staff and customers.
• Able to work in a fast‑paced environment.
• Able to remain calm in stressful situations.
• Strong ability to listen to caller’s detailed information and accurately route call.
• Accurately spell and effectively type information into a keyboard.

• Weight Demands:
  Light Work – Exerting up to 20…