Host, Customer Service​/HelpDesk, Customer Service Rep

Reports To:

Front-of-House Manager / General Manager

• Guest Reception:
  Greet and welcome guests as they arrive, manage the seating arrangement, provide accurate waitlist estimates. Handle reservations and walk-ins, assigning tables based on availability and guest preferences.
• Reservations Management:
  Clearly and efficiently take guest information needed for reservations, accurately ensure availability and assign tables as needed.
• Customer Service:
  Provide excellent customer service by addressing guest inquiries, managing waitlists, taking to-go orders and ensuring a positive dining experience.
• Table Management:
  Monitor and manage the flow of guests, ensuring timely seating and efficient turnover of tables.
• Cleanliness:
  Ensure the host area is clean, organized, and welcoming. Assist with bussing, clearing and setting up tables as needed.
• Problem Resolution:
  Address any guest complaints or issues promptly, escalating to management if necessary.
• Company Policies:
  Adhere to all company guidelines and policies as outlined in the employee handbook, including health standards, conduct, and safety procedures.

• Assist with various front-of-house tasks as needed.
• Maintain superior attendance and punctuality.
• Wear a professional uniform and follow all grooming and dress code standards.
• Communicate any issues or needs to supervisors or managers.
• Ability to work nights, weekends and holidays are preferred.

• Physical Requirements:
  
  Ability to stand for extended periods, manage a high volume of guest interactions, and handle light physical tasks such as lifting up to 25lbs.
• Work Environment:
  Fast-paced dining environment with moderate to high noise levels. Exposure to varying temperatures and guest traffic.
• Skills:
  
  Strong communication and organizational skills, excellent customer service, and the ability to manage multiple tasks efficiently.
• Experience:
  
  Previous experience in a hospitality or customer service role is preferred.

• Flexible Scheduling
• Health benefits for full time employees
• Employee discounts