Ambassador- Parking Enforcement

Job Title:

Parking Enforcement Ambassador

Schedule:

Tuesday – Saturday | 12:30 PM – 9:00 PM (swing)
Pay: $19.50/hour + 0.50 shift differential = $ 20.00

Job Type: Full-Time

Position Overview The Parking Enforcement Ambassador serves as a visible representative of the City of Omaha, responsible for maintaining compliance with parking regulations while delivering professional, respectful service to the community.

This role requires strong judgment, integrity, and the ability to remain composed under pressure. Ambassadors operate independently in the field, enforce city ordinances, and engage with the public daily.

Key Responsibilities Patrol assigned routes on foot at least (3–5 miles daily) to ensure compliance with parking regulations

Enforce City of Omaha parking ordinances accurately and consistently

Utilize License Plate Recognition (LPR) technology to monitor time limits and violations

Issue citations and warnings with a high level of accuracy and attention to detail

Respond to parking complaints and enforcement requests in a timely and professional manner

Assess situations and make decisive enforcement decisions; identify scofflaw vehicles, request towing when necessary, and initiate booting actions as directed

Perform meter hooding as requested by the management team Provide clear, respectful guidance to the public regarding parking rules, directions, how to pay for parking, and general city information

De-escalate confrontational situations while maintaining authority and professionalism

Identify and report hazards, damaged meters, missing signage, faded markings, and missing or incorrect decals/stickers

Operate enforcement equipment and mobile devices ethically and professionally

Work outdoors in all weather conditions, including extreme cold, heat, and high wind

Core Expectations We are seeking individuals who demonstrate:

Integrity & Honesty:
Consistent, ethical, and accountable in all actions

Strong Work Ethic:
Reliable, self-driven, and committed to completing responsibilities

Attention to Detail:
Accurate enforcement and documentation with minimal error

Decisive Judgment:
Ability to assess situations quickly and act appropriately

Professional Presence & Confidence:
Maintains composure and authority in all interactions

Conflict Management:
Capable of de-escalating tense situations with the public

Customer Service Excellence:
Clear, respectful, and solution-oriented communication

Qualifications

Valid driver’s license with a clean driving record

Ability to pass a background check and drug screening

Strong verbal and written communication skills

Basic proficiency with smartphones, computer systems, and software

Ability to work independently and make sound decisions in the field

Work Environment Extensive walking (3–5 miles daily)
Outdoor work in varying and extreme weather conditions

Frequent interaction with the public in both routine and high-stress situations, including close-contact encounters during enforcement actions

Closing Statement This role is best suited for individuals who take pride in their work, operate with a strong sense of responsibility, and can represent the City of Omaha with professionalism, confidence, and sound judgment in every interaction.

Job Qualifications Valid driver’s license with a clean driving record

Ability to pass a background check and drug screening

Strong verbal communication skills with the ability to interact professionally with the public

Ability to make sound, independent decisions in the field

Proven ability to handle high-stress or confrontational situations professionally

Strong attention to detail and accuracy in documentation

Basic proficiency with smartphones and mobile applications

Preferred Qualifications:

Prior experience in parking enforcement, security, law enforcement, or a related field

Experience working in a public-facing or customer service role Experience handling conflict resolution or de-escalation situations

Familiarity with handheld devices, citation systems, or LPR technology

Experience working independently in a field-based or outdoor role Basic knowledge of city ordinances, parking regulations, or enforcement procedures
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