Guest Service Agent Lead

Overview

Opportunity:
Guest Service Agent Lead

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Lead, coach, and support front desk team members to ensure a seamless and efficient operation
• Deliver exceptional guest service
• Act as the first point of contact for guest concerns and resolve issues professionally; ensure all front desk functions are executed with accuracy and excellence
• Train and mentor new team members
• Maintain high standards
• Adapt quickly to changing needs
• Take ownership of responsibilities and outcomes
• Collaborate with other departments for seamless guest experience
• Assist with scheduling, shift coverage, and operations
• Support auditing, cash handling, and compliance.

Your Background and Skill

• Previous hotel front desk experience required; supervisory experience preferred
• Strong communication and interpersonal skills
• Leadership and team development ability
• Experience with property management systems preferred
• Ability to multitask in a fast-paced environment
• Flexible schedule including nights, weekends, and holidays

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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