Customer Service Representative

We are seeking a compassionate, patient‑focused Customer Service Representative to support our patients and clients by providing accurate information, resolving concerns, and delivering exceptional service. This role requires strong communication skills, professionalism, and the ability to handle sensitive situations with care. You will serve as a key point of contact, helping patients and clients navigate questions related to services, billing, scheduling, and general inquiries.

* Serve as the primary contact for patients and clients via phone, email, or in‑person interactions.

* Answer questions related to services, billing, account details, or general inquiries.

* Assist patients and clients in understanding processes, documentation needs, or next steps.

* Resolve concerns efficiently and escalate complex issues when needed.

* Enter and update accurate account information in the system.

* Communicate professionally with internal departments (billing, clinical staff, scheduling, etc.) to support resolution.

* Maintain confidentiality and follow HIPAA and company privacy policies when handling sensitive information.

* Document interactions clearly and thoroughly.

* Provide positive and supportive experience for every patient and client.

* Empathy and patience

* Professional communication (verbal and written)

* Problem‑solving and critical thinking

* Customer‑focused mindset

* Ability to work independently and in a team

* High school diploma or equivalent required; additional coursework in customer service or healthcare preferred.

* Previous experience in customer service, patient support, healthcare, or administrative roles preferred.

* Strong communication and active‑listening skills.

* Ability to remain calm, empathetic, and professional in challenging situations.

* Attention to detail and strong organizational skills.

* Proficiency with computers, data entry, and customer service software.

* Ability to multitask and manage time effectively.

* Comfortable working with confidential or sensitive information.

* Proficiency in Word, Excel, and Salesforce preferred