Client Services Support Analyst

Overview of the Client Services Support Analyst

The Customer Services Support Analyst provides 1st level support to agents and policy holders regarding billing inquiries, claim reporting, coverage questions, policy changes, etc.

• M-F, 10:30 AM to 7:00 PM
• First 12-weeks is training with an 8:00 AM to 5:00 PM schedule
• Hybrid/WFH scheduling after training
• $22.50/hr.

60-70% phone work so must be comfortable being on the phones.

• Respond to calls and emails from policy holders (all businesses) and the sales brokers regarding questions on all direct billing i.e., how much do I owe?, I need to make a payment, breakdown of premiums and what is covered.
• Changes to policies and factoring how to premium changes affect coverage
• Account summaries & payment histories
• Changing payment plans
• Processing refund checks

• Excellent oral and written communication & customer service with all levels of the organization and with agents
• Must be able to organize time and resources and handle multiple high priorities. Must be able to work independently and in a team setting.
• Accuracy and strong detail-orientation skills are required.
• Basic math skills.
• Must also be comfortable doing math on the fly as they will have to give premium breakdowns while on calls.

• Foot in the door opportunity.
• Opportunity to learn about insurance.
• Great training provided.
• Possibility for hire with financially stable organization.