Sr. Specialist, Customer Care Credit Card ; Omaha​/Kearney​/Yankton​/Greeley

Summary Of The Job

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!

Our next class is scheduled to start on Monday, July 13, 2026.

You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on‑site at one of the following locations:
Omaha NE Tower, Kearney NE Branch, Yankton SD Branch, or Greeley CO Branch. 100% attendance required; time‑off requests will not be granted during training.

Starting Monday, August 31, 2026 you will transition into your solidified shift or schedule and work remotely from home. Below are the schedule options:

• 6:00am – 2:30pm (MT=RFS=)
• 1:00pm – 9:30pm (MTW=F=Y)
• 2:30pm – 11:00pm (MTWR=S=, Eligible for 10% Shift Differential)
• Shift preferences will be considered in the order received. Selecting a shift does not guarantee hours. Offers are finalised after speaking with FNBO’s Customer Care Talent Advisor.
• Shift day encoding: MON = (M), TUES = (T), WED = (W), THURS = (R), FRI = (F), SAT = (S), SUN = (Y)

Incumbents in this role MUST reside within a 70‑mile radius of the following FNBO locations:

• 1601 Dodge Street, Omaha, NE 68102
• 2223 2nd Avenue, Kearney, NE 68847
• 332 Broadway Ave, Yankton, SD 57078
• 1701 23rd Ave, Greeley, CO 80634

$21.00 per hour.
10% shift differential for any shift that starts at 1:30pm or later (based in CST).
Non‑Exempt/Hourly.

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! At FNBO, our customers deserve a superior experience, and our Customer Care Senior Specialists are vital in making that possible. This role is for you if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.

• Assist Customers:
  Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management:
  Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution:
  Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information:
  Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification:
  Verify customer identity to ensure security and privacy of account information.
• Service Requests:
  Process service requests like account openings, closures, and changes to account details.
• Technical Support:
  Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
• Compliance:
  Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection:
  Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation:
  Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation to aid seamless customer interactions is a best practice.
• WFH employees must live within a 70‑mile radius of a service center to facilitate equipment pickup or onsite visits when needed.
• WFH workspace must be clean, accessible, and quiet, free from distractions or background noise that could appear unprofessional to customers where such noise could lead to disciplinary action.
• Appropriate dependent care must be in place; working from home is not a substitute for child or other dependent care.
• Employees are responsible for all expenses related to establishing and using the designated home workspace.
• Due to the confidential nature of customer information, visitors while working are not allowed, regardless of location.
• Commuting to an FNBO location for meetings, training, or other in‑person work may be required. Travel time/mileage is NOT reimbursed.
• Working from a location other than your permanent address must be pre‑arranged and approved by management. WFH arrangements may be rescinded if the address change is outside a 70‑mile radius of a call center site.