Customer Service Rep II - Flooring

Omaha, 700 S 72nd Street, Omaha, Nebraska, United States of America

Posted Friday, June 19, 2026 at 6:00 AM

Pay Range: $17.15 - $23.58 hourly

At NFM our Contact Center is a fast-paced, team environment where you’ll play a critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you’re also empowered to offer solutions that exceed their expectations.

• Answer:
  Provide a world-class customer service experience
• Resolve:
  Understand customer needs and use all tools available in order to find the right solution
• Impress:
  Use your resources internally and externally to exceed customer expectations
• Assist:
  Work with Accounting and cashiering when account problems or customer inquiries occur
• Retrieve:
  Collect documentation on company-wide opportunities and non-conformances and submit to management
• Contribute:
  Support all areas of the company by completing multiple types of transactions such as: cancellations, checking status of merchandise, delivery times, account questions, set up deliveries, etc

• Positive, upbeat attitude
• 1 year of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis
• Flexibility in training schedule as needed
• Basic computer skills required
• Basic knowledge of Word, Excel, Outlook, and Internet Explorer
• Ability to work night, weekend and/or early morning hours based on business needs
• Bilingual speaking is a bonus
• Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition reimbursement
• You’ll start saving for your retirement immediately in NFM's 401(k) and you’re eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer