Concierge Specialist

Role Overview

The My Hyatt Concierge team supports Hyatt’s most elite members who have earned the exclusive benefit of a dedicated, personalized concierge. Each concierge maintains a one-to‑one relationship with their assigned member, providing comprehensive assistance with travel planning, loyalty account inquiries, and the resolution of customer service concerns.

Deliver exceptional member support, resolve issues at the first point of contact, and build meaningful, trusted relationships with members.

Genuinely enjoy helping guests, self-sufficient, strong brand knowledge of Hyatt, respectful, calm, and patient, and able to demonstrate good discernment in escalating issues.

• A minimum of 3 months experience in CCS, Social, Resorts, CARE, GESA or Luxury
• 80% or higher interaction score
• Strong customer service skills
• Strong verbal and written communication skills
• Proven ability to communicate effectively with all colleagues
• Ability to navigate multiple systems quickly and efficiently

• Medical / Dental / Vision Insurance
• Flexible Spending Account
• 401k Retirement Savings Plan
• Basic Life Insurance
• Employee Stock Purchase Plan
• Annual allotment of free hotel stays at Hyatt hotels globally
• Discounted hotel stays
• Paid Time Off
• Seven paid holidays per year
• Three paid floating holidays per year
• Wellbeing benefits