Resident Relations Specialist

Overview

We are seeking a detail-oriented and organized Resident Relations Specialist to join our team. Are you dedicated enough to take the time to exceed customer expectations, but disciplined enough to keep up in a fast paced environment? Our Resident Relations Specialist will focus on building positive relationships with current residents while regulating the compliance of lease agreements.

• Competitive compensation package
• 401(k)/401(k) match
  • Traditional & Roth
• Dental Insurance
• Employee Discounts
• Flexible Spending Account
• Health Insurance
• Paid Time Off
• Referral Program
• Vision Insurance
• Career growth opportunities
• Access to fitness centers and pools
• College Savings Plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program

• Field inquiries from residents via phone, email, and written correspondence
• Respond to resident inquiries and concerns while ensuring compliance with lease terms
• Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently
• Accurately document resident interactions, complaints, and resolutions in property management systems
• This position requires a high level of diplomacy and strict confidentiality

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Minimum of two years of customer service experience required
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Proficiency in Microsoft Office and property management software, or the ability to learn quickly
• Detail-oriented, well-organized, and highly task-driven
• Comfortable working in a fast-paced environment
• Ability to handle confidential information with discretion and professionalism
• Note: This position is in-office (not remote)
• No Third Parties