Technical Support Representative

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast‑paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values:
We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

• Strong written and verbal communication skills when interacting with customers and coworkers
• Friendly and energetic attitude
• Computer knowledge and internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner who enjoys using trouble‑shooting and problem solving skills
• Ability to work both as an individual and as a team member

• Career advancement opportunities
• Team work environment
• $350 hiring bonus
• Paid on‑the‑job training
• Full time schedules
• Medical, dental, vision, long‑term disability, and company paid life insurance benefits 1st of the month following 45 days of hire
• Casual dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha Location