Leasing Professional, Customer Service​/HelpDesk

LEASING PROFESSIONAL

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available “make ready,” communicate related service needs to Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have complete prospect application and request deposit by the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with the applicant regarding status.
• Ensure the apartment is ready for the resident to move-in on the agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help the prospect, refer them to sister communities to meet prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork before move-in. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Professionally represent the company at all the times.

• Accept rental payments and give immediately to Assistant Community Manager.
• Type lease and complete appropriate paperwork and input information on software system accurately and on a timely basis. Review with the Property Manager before obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections of the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance Service Request and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager.

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

• Fair Housing Certification, willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years’ experience in previous relevant customer service.
• Neat and clean professional appearance throughout the workday and when representing the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Successfully pass a drug and background screening.

• Attendance is an imperative job function.
• Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing,) to employees.