Concierge​/Lead Host | Cham Pang Lanes | Omaha

Concierge/Lead Host

As our Concierge/Lead Host, you'll be the first point of contact for our guests, setting the tone for their experience and ensuring they feel warmly welcomed from the moment they step through our doors.

About you:

• You're a positive, charismatic, and friendly team player
• You're personable, and outgoing and enjoy interacting with people
• You have great communication skills
• You always have your ducks in a row and work well in a fast-paced environment

About the job:

• Set the energy and vibe for every guest entering our venue
• Create a positive and memorable environment for both incoming and outgoing guests
• Answer phone inquiries about reservations and special events in a professional and helpful manner.
• Conduct seating and guest flow while communicating with the team to ensure a smooth guest transition from concierge stand to table
• Be genuine, honest, attentive, and empathetic with guests, while always being mindful of how you can go the extra mile to improve their experience

At Flagship, we create experiences that leave an impact. This stays true to our employees just as much as our guests. Removing barriers of language, race, sexual orientations, and culture, our team and guests have our promise of being a restaurant group that embraces the concept where everyone belongs. We are committed to empowering growth, instilling hospitality knowledge, and building a career path in an environment of respectful inclusion.

Flagship Restaurant Group is an Equal Opportunity Employer