Evening Hotel Guest Service Representative

Evening Hotel Guest Service Representative, Moxy Omaha Downtown

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Starting at $17.00–$20.00 per hour
, experienced candidates may qualify for a higher wage. Flexible availability required Monday to Friday, weekends, and holidays. Open to evening shifts, from 3 pm to 11 pm.

Sign‑on bonus: $500

Requirements: 6 months to one year of hospitality experience or strong customer service experience.

The Evening Hotel Guest Service Representative position is more than a job; it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We’ll invest in you with tools, resources, and mentorship to help you succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

The role provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable, personalized experience.

• Uses the property management system to make reservations, check‑in and checkout guests, process payments, maintain cash drawer and operate office equipment.
• Provides the highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed expectations.
• Quickly and empathetically resolves guest issues, sometimes thinking “outside of the box.”
• Demonstrates sales techniques to effectively sell the property and maximize occupancy and revenue.

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow‑up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast‑paced setting.

The Moxy Omaha Downtown is proudly managed by NCG Hospitality, an award‑winning, family‑owned third‑generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.

• Worldwide hotel discounts and free stays at NCG Hospitality‑managed hotels.
• Catch of the Day – earn bonuses for going above and beyond to support team and guests.
• Everyone Sells – earn cash for bringing in business to our properties.
• Paid Volunteer hours – earn money for community service.

• Medical, dental, and vision plans.
• Paid sick time and paid time off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.

• Same‑day pay options.
• Referral bonus – earn cash for bringing great team members.
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.

Visit to explore all current openings and view this short video on . NCG Hospitality is proud to be an Equal Opportunity Employer. Compensation: $17.00 – $20.00 per hour.