Customer Service Team Lead

Do you thrive when you’re managing moving parts and in a busy fast paced environment?

Work for a small but impactful company who has been serving Omaha for over 75 years. There are no layoffs or acquisitions here… You will serve as the central communication hub and leader for their service department.

This isn’t just a customer service, dispatching job. This is a lead role where your decisions directly impact customers, the technicians' success, and the company’s bottom line.

• This company is looking for a leader who will help refine workflows, mentor team members, and have a seat at the table in improving how the company operates.
• You will be the primary point of contact for customers and the lifeline to the field technicians. You will see the direct result of your work every single day.
• This company invests in their people. Beyond competitive pay, they offer a comprehensive benefits package, including health, dental, vision, life, and short-term disability insurance
  , a 401(k) with company match
  , and generous paid time off
  .
• You’ll receive ongoing training, professional development, and real opportunities to advance your career.

• You’ll orchestrate the daily flow of a variety of teams, balancing technician skill sets with geographic routing to maximize efficiency.
• You’ll be the voice of trust for clients, turning their service needs into seamless, stress-free experiences.
• You’ll be the "go-to" person for our office staff, providing daily guidance, improving office procedures, and fostering a culture of teamwork and accountability.
• You’ll manage the flow of information between office, field, and management, proactively solving scheduling conflicts before they become problems.

• You have at least 3 years of experience in scheduling, dispatching, or high-level office coordination.
• You can handle a fast-paced environment without losing your cool.
• You know how to build rapport with a customer on the phone and maintain clear, effective communication with a technician in the field.
• You’re comfortable with MS Office and learn new software with ease.
• You don't just report problems—you bring solutions.

If you’re ready to take ownership of a vital department and join a company that values your expertise, apply today!