Customer Service Manager

## Customer Service Manager Apply locations:
Valley NE:
Omaha NEtime type:
Full time posted on:
Posted Todayjob requisition :
R Ida St Valley Nebraska
*** Why Valmont
***** We’re Here to Move the World Forward.
** Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

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* Fortune* 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today.
* We are the modern workforce*. Are you ready to move the world forward? Apply now.
** A Brief Summary of This Position:
** The Customer Service Manager manages a team responsible for quotation, order workflow and customer service within the Valmont Lighting and Transportation product segment. The Manager is responsible for outstanding internal and external customer and business partner experience.
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* Essential Functions:

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* · This position reports to the Senior Manager Project Administration
· Select, onboard, manage, train, motivate, and evaluate team
· Develop and track performance and team goals and provide regular feedback
· Proficient in the processes and procedures of the Traffic and Lighting department order and quotes system
· Manage Project Administrators’ workflow directly and indirectly through metrics and maintain stated cycle times for quotes and order processing
· Manage all departmental planning which includes generating a yearly budget, providing alternative solutions to short and long-term departmental problems in terms of staff requirements, system upgrades, evaluation and implementation of new processes and/or procedures
· Recommend and implement solutions that will increase retention of current customers and acquisition of new customers
· Coordinate activities of quotations and customer service as to the documentation and execution of all sales contracts
· Negotiate customer orders and contracts within standard guidelines and objectives to maximize profitability
· Effectively communicate to maintain a close working relationship with other departments to ensure the customer receives outstanding service and support
· Partner with the Engineering and Drafting teams in support of quote and order process management
· Assist engineering in managing drawing/calculation requests to ensure timely and accurate flow of information to meet or exceed customer expectations.
· Deliver resolutions in a prompt, positive and professional manner, resolving any escalated issues
· Establish and maintain relationships between the factory and manufacturing representatives / OEM accounts to ensure each is informed of current pricing and order related policies
· Manage reporting process to oversee accuracy of the team performance and to minimize field problems
· Up to 30% travel, domestically/internationally including overnight stays
** Other Important Details about the Role:*
* · Demonstrates the Valmont core values in their leadership style:
Passion, Integrity, Continuous Improvement and Deliver Results.
· Work to continuously improve customer service processes by using lean and agile tools
· Partner with Regional Sales Managers to resolve territorial representative disputes, claims, and requests for changes not limited to but including special commission considerations and boundary matters
· Build rapport with all existing representatives and customers while supporting the efforts of the Regional Sales Managers in the settlement of representative disputes.
· Adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
** Required Qualifications of Every Candidate:*
* · Bachelor’s degree with 6+ years of relevant experience, Associates Degree with 8+ years of relevant experience or 10+ years of relevant experience
· Proficiency with MS Office
· Excellent communication skills, both…