Customer Service Representative – Senior

Customer Service Representative – Senior

Akkodis is seeking a Customer Service Representative – Senior for a Contract with a client in Omaha, NE. The ideal candidate with experience providing personalized account support, resolves client inquiries, and delivers exceptional service to build long-term customer relationships.

Rate Range: $17.24/hour to $20.69/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

Customer Service Representative – Senior Job

Responsibilities include:

• Respond to high-volume inbound calls and provide exceptional customer service while assisting clients with account-related inquiries and service requests.
• Support account maintenance activities, including updating personal information, passwords, PINs, account preferences, and beneficiary details.
• Research account history, transactions, balances, and statements to accurately resolve client questions and concerns.
• Educate clients on financial products, account features, online tools, and self-service resources to enhance their overall experience.
• Navigate multiple systems and resources to efficiently identify solutions, escalate issues when necessary, and ensure timely resolution.
• Build client loyalty through professional communication, problem-solving, empathy, and a commitment to delivering a positive customer experience.

Required Qualifications:

• High School Diploma or equivalent required; associate or bachelor's degree in business, Finance, Communications, Customer Service, or a related field preferred.
• 1–3 years of experience in Customer Service, Client Support, Call Center Operations, Financial Services, or a customer-facing environment.
• Proven experience handling high-volume inbound calls, resolving customer inquiries, and delivering exceptional client service with empathy, professionalism, and attention to detail.
• Strong communication, problem-solving, and multitasking abilities with experience navigating multiple systems and assisting clients with account servicing, account maintenance, and digital self-service support.

Pay Details: $17.24 to $20.69 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.