Customer Success Manager

We’re looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what Nav Vis has to offer.

The hiring range for this role is $53,125 – $88,825 per year base salary, with a total on‑target earnings (OTE) range of $62,500 – $104,500. Your specific range will depend on your location within the United States.

• Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, and stay close during the first projects, answering questions, catching friction early, and helping clients get up and running with confidence.
• Help clients do more with what they have. Beyond onboarding, you’ll act as a hands‑on advisor, guiding workflows, sharing best practices, and helping clients get measurably better results from Nav Vis products.
• Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way, checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
• Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth, for the client and for Nav Vis.

• Experience:
  
  3–5 years of professional experience, preferably in Customer Success or a background in geosystems, surveying, or laser scanning industry.
• Location:
  
  Based within commuting distance of Denver, Colorado, as this role requires regional availability.
• A consultative mindset:
  You focus on the customer experience first, ask the right questions, and provide solutions that genuinely help clients succeed.
• A "Get It Done" attitude:
  You are resourceful, innovative, and able to manage multiple priorities without dropping the ball, knowing when to solve a problem independently and when to ask for help.
• People‑centric:
  You are naturally a people person, approachable, reliable, and skilled at building trust with clients and internal teams alike.

• 15 days of vacation and 11 public holidays.
• Flexible working hours and a hybrid work setup.
• A competitive health, vision and dental insurance package.
• Up to $4,500 USD employee referral bonus.
• 401(k) matching up to 4%.
• 5 days of paid sick leave.
• Paid parental leave.

Nav Vis is a technologically‑focused, global leader in reality capture and digital factory solutions. With over 300 people from around 60 nationalities and offices worldwide, we foster a culture of collaboration, innovation, and growth. We are proud to provide an inclusive and diverse workplace where every employee can thrive.

Nav Vis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.