Customer Service Representative

Randstad is supporting a leading wealth management firm who is looking for Experience Customer Service Representatives who can blend high-level emotional intelligence with sharp technical problem-solving to support their financial clients.

Flexibility for an 8 hours shift between the hours of 6:00 AM-9:00 PM Monday-Friday

6-9 months contract Pay: $18.00-$21.00/hr. based on experience

• Updating personal information such as mailing addresses, contact details, passwords, PINs, and account preferences.
• Assisting with beneficiary additions or changes and other routine account maintenance activities.
• Providing account information, balances, transaction details, and statement support.
• Helping clients navigate online tools and digital self-service resources. Researching account history and identifying the appropriate resources or partners to resolve client questions efficiently.
• Educating clients on account features, available services, and self-service capabilities to help them confidently manage their financial lives.

• High volume call center experience required
• Excellent customer service skills
• Understanding and responding to client needs with empathy.
• Problem-solving with confidence and clarity.
• Ability to convey information clearly while building trust.
• Accuracy and thoroughness in every interaction.
• Positive attitude, enthusiasm, professionalism, adaptable mindset, and work ethic with high level of integrity and ethics.
• Working as part of a supportive team and adapting to change.

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan

This posting is open for thirty (30) days.

• Experienced
• 5 years

• High School (required)