Customer Service Representative - Big Red Keno - Omaha

Open Date 7/23/2026

Division Big Red Keno - Omaha

Category Customer Service

Position CSR

Competitive wages, excellent benefit package, and growth opportunities! Come be a part of our amazing team!

We have a full-time CSR position available at our Big Red Keno at 8100 Cass Street in Omaha, NE. This will be primarily nights and weekends. The CSR is responsible for taking care of our most cherished asset; our customers. Associates will interact with customers to ensure all their service needs are met! Our CSR's are responsible for multiple 'satellite' accounts providing the highest level of customer service possible.

This is a fast paced and fun work atmosphere!!

The essential functions include, but are not limited to the following:

• Candidate must abide by and understand all keno rules and regulations
• Promotes positive public relations with guests
• Available to work flexible hours, including nights and weekends
• Responsible for multiple accounts/locations
• Ability to audit cash drawers
• Prepare operational reports
• Drive to the locations
• Perform other work-related duties as assigned

• High school diploma or equivalent preferred
• Must be able to obtain a state keno license and pass state fingerprinting.
• Candidate must have reliable transportation, valid driver's license, and current auto insurance
• Strong communication skills and the ability to effectively interact with customers
• Proficiency in basic math for handling transactions accurately
• Excellent problem-solving skills to address customer concerns promptly
• Prior experience preferred but not required
• Minimum age requirement is 19 years old
• Moderate reading, writing and math skills; ability to follow written and oral instructions and procedures
• Proficient interpersonal relations and communicative skills; cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction using appropriate judgment
• Must be able to learn and troubleshoot various issues
  
  Manual dexterity; auditory and visual skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The employee has to be able to drive to satellite locations.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Our starting hourly rate is $15.00 per hour, plus mileage allowance for travel between satellite locations.

Our benefits for full-time employees include:

• Pay 100% of Employee Health Premium
• Employer funds up to $2,000 annually in HSA (Health Savings Account to pay for medical, dental & vision bills including prescriptions.)
• Flexible Spending Accounts
• Employer paid short and long term disability along with $50,000 life policy
• 401K Match (fully vested on day 1 of participation)
• Voluntary Vision benefits
• Voluntary Dental benefits
• Voluntary Life benefits
• Paid Time Off

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time and/or Part-Time

Shift Various Shifts

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.