Customer Account Specialist 1st Shift

• Employee Type Non-Exempt

Airlite Plastics is a premier, privately held, family-owned manufacturer headquartered in Omaha, Nebraska. Our family style and personal culture is what makes Airlite an amazing place to grow and build a successful career. Airlite’s company values of unquestionable integrity and respect and appreciation for each other are at the core of our success! These values set a strong foundation to build on where we can ‘wow’ our customers with innovative products and sustainable solutions, and continuously improve our processes and efficiencies.

Our product lines include rigid plastic containers and lids for food packaging and cosmetics, dry powder scoops, plastic drink cups, shipping containers, industrial strength insulated concrete forms (ICF) and sustainable permeable paving systems. As pioneers in our industry, focused on sustainable solutions, we strive to provide our customers with top-notch service and quality, which aligns with our award-winning products.

This role is a contributing member of our Airlite Plastics teams, located in Omaha, NE. As a Customer Account Specialist you are a key to continued growth and success of Airlite. The Customer Account Specialist is responsible for providing customer support to both internal and external customers, including, but not limited to the delivery, return and exchange of products, the processing of sales orders, logistics, and transportation support.

The Customer Account Specialist manages customer orders from initial order through delivery of product. This role is also responsible for invoicing, quality support and returns, and credits or exchanges of product.

• Serve as the first point of contact for customer support.
• Apply processes related to assigned customers’ orders/changes, price quotes, delivery time, invoicing, complaints and adjustments, etc.
• Process necessary paperwork to verify customer credit and communicate as necessary with accounting teams.
• Validate pricing/discounts are applied appropriately and as assigned.
• Communicate with internal and external customers regarding any changes in orders, status, colors, shipping dates, etc.
• Apply manufacturing practices to ensure inventory amounts are sufficient.
• Work closely with all members of the team, both internal and external, to ensure timely and efficient communication.
• Display professionalism and participate to the ongoing efforts of the team.
• In daily responsibilities, utilize superior oral / written communication.
• Ensure deadlines are met in support of customer and business needs.
• Apply customer focus to daily operations.
• Utilize company software of record, enter and ensure data integrity with all transactions.
• Maintain safety standards.
• Maintain company attendance standards.
• Perform other duties as assigned.

Airlite Plastics is a versatile employer; complacency is not one of our strengths! We work hard each day to ensure that equipment efficiency and customer satisfaction never leave our line of sight. Successful candidates for the role will possess the following:

• Minimum of three years of customer support/logistics experience required.
• Manufacturing experience is preferred.
• Associate’s degree preferred or an equivalent amount of education and experience.
• Demonstrated customer service skills
• Capability to utilize problem solving skills.
• Good organizational skills and the ability to handle multiple projects/activities/goals.
• Must be able to work well with others, build partnerships and support team members.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills and tactful in dealing with people at all levels.
• Must possess the ability to use sound judgement with strong de-escalation skills.
• Self-motivated and positive.
• Flexible and adaptable; able to work in ambiguous situations.
• Maintain the utmost level of confidentiality in dealing with sensitive information.
• Proficient in Microsoft Office suite of products
• Uphold and support organizational goals and values.
• Take initiative and asks for help when needed.

This role…