Communications Clerk II

Position Summary

Under general supervision, the Communications Clerk II is responsible for ensuring all Field Services, Construction and Water Distribution work is assigned and completed in the work window scheduled by the customer, for communicating work assignments and modifications to service personnel with the use of telephone and radio/web-based communication equipment, for monitoring and maintaining the 811 locate system, utilizes software systems and takes appropriate action to resolve gas, water or locate system emergencies, follows the established guidelines of the Emergency Notification Procedures Manual as required.

As needed, review, modify and provide account and billing information to the customer from Customer Relationship Management (CSM) system.

08/27 - 09/11/2026

Communications Clerk II

$34.72

Field Service Administration

$43.40

Full-Time

Rotating

Supervisor, Dispatch Office

10062

Under general supervision, the Communications Clerk II is responsible for ensuring all Field Services, Construction and Water Distribution work is assigned and completed in the work window scheduled by the customer, for communicating work assignments and modifications to service personnel with the use of telephone and radio/web-based communication equipment, for monitoring and maintaining the 811 locate system, utilizes software systems and takes appropriate action to resolve gas, water or locate system emergencies, follows the established guidelines of the Emergency Notification Procedures Manual as required.

As needed, review, modify and provide account and billing information to the customer from Customer Relationship Management (CSM) system.

• Required
  - High School Diploma or General Education Diploma (GED)
• Preferred
  - Associate's Degree or other higher level education degree.

• Required
  - Minimum of 4 years of experience dealing with emergency situations as it relates to public safety. and
• Required
  - Minimum of 2 years of experience dealing with or having direct contact with outside customers. Preference given to those with experience within the last five (5) years. Additional consideration given for emergency dispatch experience. and
• Required
  - Experience working in stressful and emergency/non-emergency situations with no assistance; taking immediate action while remaining composed and adhering to established policies/procedures. and
• Required
  - Previous experience utilizing a variety of communications media to include, but not limited to, e-mail, mobile radio/web and telephone communication systems.

• Required
  - Employee(s) in this position are covered under the Department of Transportation Drug and Alcohol testing provisions. This includes post-offer, random, post-accident, reasonable suspicion, follow-up, and return to duty testing. Upon Hire
• Required
  - Pre-employment Background Check & Drug Screen Upon Hire

• Ability to work outside of normal business hours to meet District needs.
• Ability to work overtime to include weekends/holidays; may be necessary to provide quality service to customers during times of high volume or vacancies.
• Willing and able to operate and handle incoming communication from an offsite location to meet District needs in accordance to established policies and procedures.
• Knowledge of District policies and procedures related to safety and emergency guidelines.
• Efficient written and verbal communication skills, in English, to assist internal and external customers, co-workers and management professionally, regardless of provocation. This includes the ability to react promptly, calmly and accurately in emergency situations to provide clear, direct and professional communication. (Entry proficiency)
• Demonstrated ability to provide high quality service to customers by combining excellent problem solving and decision-making skills with a strong desire to help others.
• Proficiency with personal computers, tablets, and/or other electronic devices to include familiarity with, but not limited…