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Customer Service Leader - Coaching & Process Improvement
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-09-07
Listing for:
EcoShield Pest
Full Time
position Listed on 2026-09-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Eco Shield Pest Solutions is seeking a Customer Service Manager to lead the daily operations of the Customer Service team, drive high-quality support, and align with company standards. You will coach staff, monitor KPIs, and partner with cross-functional leaders to resolve escalated issues and support business objectives.
The role emphasizes process improvements, CRM audits, and ongoing development to strengthen the customer experience and ensure consistent communication across all service
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