Customer Service - Call Center
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-09-12
Listing for:
MyStaff
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, Spanish Customer Service
Job Description & How to Apply Below
- Handled high-volume inbound and outbound customer calls, emails, and inquiries.
- Provided accurate information regarding products, services, orders, and account-related questions.
- Assisted customers with scheduling, order processing, account updates, and general service needs.
- Verified and updated customer information while maintaining accurate records in company systems.
- Documented customer interactions, follow-up activities, and service requests.
- Escalated complex questions and issues to the appropriate department or supervisor.
- Followed established procedures and quality standards while delivering professional, timely customer service.
- Maintained confidentiality and accuracy while managing multiple customer needs and priorities.
- Handled high-volume inbound and outbound customer calls, emails, and inquiries.
- Provided accurate information regarding products, services, orders, and account-related questions.
- Assisted customers with scheduling, order processing, account updates, and general service needs.
- Verified and updated customer information while maintaining accurate records in company systems.
- Documented customer interactions, follow-up activities, and service requests.
- Escalated complex questions and issues to the appropriate department or supervisor.
- Followed established procedures and quality standards while delivering professional, timely customer service.
- Maintained confidentiality and accuracy while managing multiple customer needs and priorities.
- 1+ year of customer service, call center, or related experience preferred
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- Comfortable handling a high volume of inbound and outbound calls
- Professional, friendly, and customer-focused approach
- Strong attention to detail and accurate data entry skills
- Ability to navigate multiple computer systems and applications
- Ability to multitask and prioritize in a fast-paced environment
- Dependable, organized, and able to work effectively as part of a team
- Ability to maintain confidentiality and follow company policies and procedures
- High school diploma or equivalent preferred
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