Customer Service Representative

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met.

Regular, on-time attendance is an essential function of this role.

Interested in joining a growing Fortune 500 Company that offers paid comprehensive training, teamwork, full time benefits/401K available day one and opportunity for career growth?

Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We’re currently seeking a Customer Service Representative (CSRs) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel’s customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.

• Work diligently to find resolution to customer concerns and elevate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide “best in class” service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer.
• Call types range from but are not limited to answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.

• Ability to work in a fast-paced team environment.
• Dedicated to providing positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications.
• Accountable and reliable
• Bilingual preferred but not required.

• High school diploma or equivalent; some college is a plus!
• Property/Casualty Insurance License preferred but not required
• 2 or more years of insurance sales/service experience preferred
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills

Starting pay ranges from $20.00hour - $23.00/hour based on the candidate's experience and education. Office

Hours:

M-F 7a – 7p CST.

• In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy. Hours of operation Sales or Service position.

• In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required.

US Work Authorization…