Lead Medical Support Assistant

Lead Medical Support Assistant

The Lead Medical Support Assistant within the Dental Services provides a wide range of essential management and administrative support for the Dental Service. These activities include patient management, Advanced Clinic Access/Systems Redesign projects, data collection and analysis for the Dental Service clinic workload, performance improvement programs, fee-basis dental programs, and resident training programs. The employee provides clerical support to the Chief, staff, and residents of Dental Service.

Major duties include (but not limited to):

• Coordinates and maintains overall patient flow of Dental Clinic Teams Receives patients and visitors in person or telephonically.
• Records and relays messages and/or redirect calls as necessary.
• Refers to urgent messages and patient information for immediate action.
• Insures eligibility for care and contacts appropriate staff members for verification.
• Schedules for appointments and provides information regarding clinic and hospital policies, procedures and locations.
• Receives and handles concerns ensuring that quality service is rendered in a timely, competent and caring manner.
• Responds to complex questions and provides advice regarding regulations involving a range of issues.
• Receives and facilitates treatment of all inpatient and outpatient dental consults.
• Determines patient eligibility for benefits and schedules and coordinates patient appointment accordingly.
• Collect, organize, maintain, and ensure the integrity of numerous data collection resources.
• Prepares new and recurring reports such as quality assurance assessments, annual budget information, expenditures for contracted lab and dental services.
• Serves as primary manager of dental fee basis programs.
• Initiates referrals for fee base and community outsourcing programs.
• Prepares quarterly reports on dental fee basis activity for VISN and VACO, as requested.
• Keeps staff informed of the status of their education requirements. Tracks performed education by dental staff and residents.
• Utilizes word processing, spreadsheet and PowerPoint functions of the personal computer, prepares letter and memorandum correspondence.
• Inputs and tracks work order requests.
• Enforces policies regarding the scheduling of patients and communication with those who have excessive failure and no-show appointments.
• Maintains work schedules and patient flow for contracted in-service dental providers.
• Attends coordinator meetings, disseminates newest information, policy and codes.
• Maintains, scans and routes dental records to appropriate personnel.
• Special duties as assigned.

Work Schedule:

Monday through Friday, 7:30 am - 4:00 pm

Recruitment Incentive (Sign-on Bonus):
Not authorized.

Permanent Change of Station (Relocation Assistance):
Not authorized

Student Repayment Program:
This occupational series may be eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates. Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact VHAV
23SL
RP for more information.

Pay:
Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not available

Virtual:
This is not a virtual position.

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