Training Specialist

Summary

We are looking for a highly capable Training Specialist to join our team and work from our Omaha office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This position reports into a Claims Director, who works from our Omaha, NE office. The trainer’s role is to provide the primary training support to our Auto Property Damage Department.

The primary responsibilities of this position are to develop, monitor, evaluate and record training activities and program effectiveness; develop and evaluate training and reference material; evaluate employee development in correlation with the training program/process; and provide recommendations for improvement. This role is also responsible for leading new and existing projects and working with subject matter experts through the organization. This position has a high level of independence while under the direction of and reporting to the Claims Director.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

• Develops, directs, and implements formalized training programs for entry-level and current staff training programs, activities, and continuous development efforts for personal and commercial auto property damage adjusting staff.
• Develops and maintains training resources and materials include organizing reference material, multimedia visual aids, eLearning, and other resources.
• Trains procedures and technology implemented within an operational area, including new-hire training, incumbent, and regular and routine training.
• Facilitate live and online training sessions, managing classroom dynamics, and adapting delivery styles as needed.
• Coaches, develops, and supports employee development in correlation with the individual’s training; evaluates progress and provide recommendations for improvement.
• Develops, directs, and instructs certification programs entry level and advanced to ensure team employees have the tools and knowledge to effectively handle their areas of work.
• Analyzes information gained during training (such assessments, routine feedback, surveys, performance, etc.) to detect potential program revisions and improvements in order to continuously improve training effectiveness.
• Provides regular reports for managers on employees going through training programs gauging employee progress and comprehension of material.
• Leads the development of evaluations, surveys and other tracking mechanisms and solicit feedback from our employees for current processes, projected changes, and other factors.
• Recommends improvements to processes, resources or training and provides input as needed.
• Designs, develops, and maintains certain systems, such as SharePoint sites, which facilitates information for proper procedures and practices, quality guidelines, tracking of Continuing Education, licensing, and providing useful links to work-related data.
• Maintains the department’s knowledge-based materials, including procedures, process documentation (SOX), SharePoint sites, MS Teams, and business continuity.
• Leads and participates in special projects for departments as required.
• Works collaboratively with management/leadership to assist in mentoring employees, identifies and reports performance issues, collaborates to develop training solutions, and updates on employee progress.
• Designs, develops, recommends, and implements training based on needs identified and communicated by management.
• Coordinates trainings with other business areas and/or vendors as needed (e.g.; provides support for training events, conferences, seminars, system implementations, and/or connected business functions).
• Assists in mentoring and developing lower-level trainers, identifying and reporting employee/trainee performance issues; collaborate to develop training solutions; update on employee progress.
• Has an appreciation and passion for strong claim management.

• A broad theoretical knowledge of corporate training and adult learning and Personal and Commercial Auto Property…