Field Service Advisor

Job Title: Field Service Advisor
Location: Omaha Nebraska
Company: Interstate Power Systems

Interstate Power Systems is seeking a Field Service Advisor to join our Omaha Nebraska team. In this customer-facing technical role, you will serve as the primary liaison between on-site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems.

• Act as the first point of contact for field service inquiries from fleet managers, owner‑operators, and equipment operators.
• Manage the end-to-end invoicing process, including reviewing work orders, verifying labor and material charges, resolving discrepancies, and ensuring invoices are issued accurately and on schedule.
• Coordinate with operations, technicians, and accounting to ensure all billable work is captured and invoiced correctly.
• Create detailed repair scopes, cost estimates, and work orders for field technicians.
• Schedule and dispatch field service technicians while optimizing routes and technician workloads.
• Coordinate parts procurement and delivery to job sites to minimize equipment downtime.
• Conduct post‑repair follow‑ups and quality assurance checks with customers.
• Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv).
• Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades.

Required

• 3+ years of experience in heavy‑duty truck, trailer, or industrial generator service (dealership, fleet, or field environment).
• Strong mechanical aptitude with knowledge of diesel engines, electrical systems, hydraulics, and power generation equipment
  .
• Proven customer service skills with the ability to explain technical issues in clear, non‑technical terms.
• Proficiency with service management software and Microsoft Office (Outlook, Excel).

Preferred

• Prior field service experience with on‑site repairs of Class 6–8 trucks, reefer trailers, or standby/emergency generators
  .
• Experience in warranty administration and OEM portal systems.
• ASE Medium/Heavy Truck or Power Generation certifications.

• Competitive Wages
  :
  Earn what you’re worth with a strong salary and commission structure.
• Tuition Assistance
  :
  Support for educational and career growth.
• Comprehensive Health Coverage
  :
  Health, dental, and vision plans starting the first day of the following month.
• Paid Time Off (PTO):
  Begins accruing on day one of full-time employment.
• Holidays
  : 6 holidays plus 2 floating holidays per year.
• 401(K):
  Company matching to support your future.
• Disability and Life Insurance
  :
  Long‑term and short‑term disability and life insurance provided.
• Healthiest You
  :
  Virtual healthcare access paid by Interstate.
• Pet Insurance
  :
  Coverage for your furry friends.
• Employee Discounts
  :
  Available on products and services.
• Employee Assistance Program
  :
  Free 24/7 access to guidance for life’s challenges.
• Health and Well‑being Screening
  :
  Paid screenings for employees and their spouses.

This job description is not exhaustive, and duties may evolve to meet business needs.

Interstate Companies is an Equal Opportunity Employer
. We welcome all qualified candidates to apply by submitting a resume for consideration.

Apply Now
:
Join our team and lead field service excellence at Interstate Power Systems!