Technical Service Manager

The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department. Position is also responsible for completing technical jobs and duties as business needs dictate.

• Oversee day-to-day operations, including project execution, field activities, resource coordination, and resolution of customer and operational issues.
• Participate in hiring efforts and mentor, coach, motivate, and develop team members through performance reviews and ongoing feedback.
• Schedule and coordinate field personnel and resources for local and large-scale projects.
• Provide technical guidance, review quotes, perform site walks as needed, and ensure quality of field work and reports.
• Build and maintain strong relationships with customers, vendors, and internal teams while delivering excellent customer service.
• Monitor project performance to meet profitability and operational goals.
• Partner with leadership to improve processes and support business initiatives.
• Prepare reports and communicate project status as needed.
• Support a safe, productive work environment and follow company policies.
• Maintain flexibility to support customer and business needs, including occasional after-hours or weekend work.
• Perform other duties as assigned.

• Associate degree in a related field or equivalent experience.
• Minimum of 5 years of experience in electrical testing, commissioning, or a related industry.
• Hands-on experience testing, commissioning, troubleshooting, and maintaining high-voltage substation equipment (69kV-345kV), including protective relays, breakers, transformers, and control systems.
• Strong knowledge of utility, industrial, commercial, or renewable energy environments.
• Proven leadership, mentoring, and team management experience.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused with strong relationship-building skills.
• Commitment to safe work practices.
• Willingness to travel and work flexible hours as needed.
• Valid driver's license.

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems.

With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of…