Field Service Engineer - Warranty and Quality Assurance

Job Family: Electrification & Automation

Req : 507652

As part of our Electrification Automation (EA) Business Unit, we are seeking a dedicated Field Service Engineer to manage punch list items, warranty issues, and support our large data center customers. This role is ideal for a proactive engineer who enjoys hands‑on technical support, ensuring smooth installations, and driving continuous improvement in data center systems. This position will be based in the Iowa/Kansas/Nebraska area.

• Conduct pre‑installation site visits to ensure proper storage conditions and environmental readiness before equipment arrival. Identify and communicate potential risks or issues before commissioning to prevent costly rework and delays.
• Lead efforts in the management and resolution of punch list items for large‑scale data center installations, ensuring projects are completed on time and within scope.
• Oversee the resolution of warranty‑related issues, working with internal teams and external customers to provide timely solutions and ensure customer satisfaction.
• Diagnose and resolve electrical issues related to low and medium‑voltage power distribution systems, including troubleshooting control circuits and electrical components.
• Assist with the installation, testing, commissioning, and start‑up of LV and MV equipment in data center projects, ensuring proper system integration and performance.
• Serve as a primary point of contact for customer inquiries and concerns related to punch lists, warranties, and technical issues, building and maintaining strong relationships with customers and contractors through professional and timely support.
• Provide valuable feedback to project and quality program managers based on field experience, contributing to process and product improvements and sharing lessons learned to drive long‑term reliability.
• Primarily support sites in the Illinois/Wisconsin area with travel across the United States as needed (80%) and be available for emergency assignments and rapid response situations.
• Maintain clear, thorough documentation of all warranty claims, technical issues, and punch list resolutions, and provide detailed reports on issue status and actions taken.

• High School diploma or GED required.
• 4+ years of experience in power distribution systems (low and medium voltage, 480V–38kV).
• Proven experience troubleshooting and maintaining electrical systems, including low and medium voltage switch gear, breakers, and control circuits.
• Strong working knowledge of power distribution systems, including testing, commissioning, and start‑up procedures.
• Ability to work independently in a field‑based, hands‑on environment, providing technical support and resolving complex issues.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) for documentation and reporting.
• Must be available for emergency and relief assignments, as well as up to 80% travel for national site visits.
• This position must be based remotely within the Iowa/Kansas/Nebraska area to support the geography of EA’s business partners.
• Individuals must possess a valid driver’s license in good standing and be at least 21 years of age to participate in the required Siemens vehicle plan.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• Experience in customer service or warranty support roles within the industrial or data center sectors.
• Bachelor’s degree in Electrical Engineering or a related field.
• 3+ years of field service experience, ideally with data center or power distribution systems.
• Experience with protection and control relays, SF6 gas circuit breakers, and project management software.
• OSHA 30, NFPA 70E, MSHA 46/48 certifications or similar.
• Additional certifications (NETA, NICET) or a TWIC card are a plus.

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource‑efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society while ensuring that we attract the best talent based on qualifications, skills, and experiences.

Organization: Smart Infrastructure
Job Type: Full‑time
Category: Customer Services