QA Manager

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We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

As a manager for Test Engineering, you will oversee a team of Test Engineers, Performance Testers and Test Automation Developers and help drive the strategy and test execution of platforms and infrastructure at Interactive Services. You will increase effectiveness of Test Engineering by identifying and implementing opportunities for improvement through people and tools/technology. The ideal candidate will be an experienced and motivated leader with a passion for testing as an engineering discipline.

You will build relationships with our strategic partners, internal and external; manage small to large-scale projects, drive Performance testing efforts, and manage Test Engineering engagements for our shared platforms and infrastructure. You will be a thought-leader for your team and others, proposing and building investments in automation frameworks and tools, to drive improvements and efficiencies across Quality Engineering & Innovation.

This position requires management expertise in systems and performance testing teams, along with leading continuous improvement in a fast-paced, dynamic environment. Experience with techno-management and process optimization, combined with critical thinking and analytical skills, are also required for this position. Hands-on test automation or development experience is preferred.

This position will report to the Director of Quality Engineering & Innovation at Interactive Services.

• Manages and develops a growing team of Test Engineers, Performance Test Engineers and Test Automation Developers delivering automated testing and performance engineering services.
• Performs detailed project planning, scheduling, and management including work breakdown structure, estimates, status reports and project closeout specific to testing.
• Reviews project level test strategy / plan and other standard artifacts that are generated by the test engineering team.
• Analyzes system / application architecture seeking to identify additional testing entry points to reduce project risk.
• Manages team in their daily tasks which include project tasks, work schedules, issue resolution tasks, and any escalations related to testing.
• Prepares periodic written reports for management team regarding overall projects status and keeps stakeholders informed of progress and hurdles.
• Initiates improvement activities and training to enhance overall effectiveness of the team.
• Performs complex analysis of business / technical requirements and specifications, with a focus on testability and performance.
• Provides technical vision for highly complex ideas and issues to varied audiences including various management levels; communicates project objectives, scope and direction across project teams.

• Provides detailed status reporting, metrics and execution dashboards.
• Actively manages testing project risks and communicates mitigation options to business / IT stakeholders.
• Provides guidance in the selection of project structure/methodology, work schedules, cost estimates and responsible for managing test automation and performance engineering effort to defined plan.
• Receives general direction and is competent to work independently at the highest level of all technical phases of software & performance testing.
• Initiate and lead strategic quality initiatives for the department (e.g. test data management, production…