Warranty and Projects Quality Engineer

The Warranty & Project Quality Engineer has a dual role including proactively driving contract reviews, risk identification, and quality planning, and owning warranty claims and investigations from receipt to closure.

This role acts as a cross‑functional leader working with Project Management, Sales, Engineering, Testing, Field Service, and Quality to ensure lessons learned are acted upon and embedded into new products, projects, and standard product lines reducing risk, cost, and customer impact.

• Monitor end‑to‑end warranty process, including claim validation, investigation, root cause, and cost tracking
• Analyze warranty trends and identify systemic issues
• Drive containment and corrective actions across customer, manufacturing, and suppliers, and ensure permanent corrective action effectiveness
• Lead contract and project risk reviews using warranty data
• Identify historical failure risks in design, materials, and application
• Develop project‑specific quality plans and CTQs
• Lead tear‑down reports and analysis of product field failures to determine root cause
• Lead cross‑functional projects for warranty reduction and product improvements
• Coordinate with PMO, Engineering, Test Lab, Quality, and Sales
• Lead structured problem‑solving activities (8D, 3L5 Why, Affinity Brainstorming)
• Serve as technical liaison for customers and field service, including on‑site visits to support containment and countermeasures in the field
• Develop dashboards for warranty trends and project risks
• Travel potentially up to 40%

• Maintain visibility of warranty trends and risks
• Bring field data into business decisions
• Connect warranty, design, and execution
• Drive accountability across functions

• 4‑year degree in Mechanical or Industrial Engineering and three to seven years of related experience; or equivalent combination of education and experience
• ASQ CQE or equivalent certification
• Strong knowledge of mechanical systems, weldments, and fabrication
• Mechanical aptitude to assemble/disassemble per engineering drawings
• Engineering drawing interpretation and GD&T proficiency
• Experience with failure analysis and root cause investigation
• Proficiency in 8D, A3, CAPA, PFMEA, DFMEA, Control Plans, and Inspection Plans
• Strong cross‑functional leadership and communication skills
• Microsoft Office 365 with fluency in Excel is required
• Experience working within a PMO structure, CAPM or equivalent experience preferred
• Ability to develop and utilize statistical and data analysis tools such as Minitab, SAS JMP, Macro Excel Sheets, and Power BI preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. During travel noise levels may require the use of hearing protection. Working in our production, prototype, or test facility will require the use of PPE including safety glasses and steel‑toe safety shoes.