Customs Brokerage Coordinator - S2

Responsibilities

• Provide customers with the highest quality service by ensuring timely release and/or inbound or outbound movement of freight/cargo.
• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post-entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform root‑cause analysis as directed by the Account Administrator.
• Coordinate post‑entry activities on the customer's behalf.
• Manage the entry verification process.
• Access clients' systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e‑mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of Fed Ex products and services.
• Interact with customers, internal staff/departments and management of all levels.
• Develop and maintain a strong relationship with customer's front‑line personnel.
• Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• Proficiency in MS Office and Outlook.
• Required use of office equipment (phone, fax, photocopier, printer, scanner).
• Excellent communication skills, verbal and written.
• Organizational skills.
• Inter‑personal skills.
• Problem‑solving skills.
• Handle high volume of work and time‑sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented.
• Knowledge in HTS classification and familiarity with the harmonized tariff system.
• Knowledge of U.S. Customs regulations and other federal regulations and requirements with respect to specific area of expertise.
• Paid training provided.

Must meet the requirements in the listed job description.

Total Pay Range $15.43 - $24.46 USD Hourly.

2nd Shift Tuesday – Saturday 3:00 PM – 11:00 PM / Hybrid. Must have customs brokerage experience. Candidates must reside within 50 miles of Smiths Creek, MI.

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.