Surveillance Operator - Omaha

Summary Surveillance Operator I – Overnight Shift

Location: Omaha, NE
Department: Surveillance
Status: Full-Time
Shift: Overnight
Starting Pay: $20.00 per hour

War Horse Casino Omaha is seeking a detail-oriented and observant Surveillance Operator I to join our overnight team. In this critical role, you will help protect company assets, support regulatory compliance, and ensure the safety and security of our guests and team members through advanced surveillance monitoring and investigative support.

If you possess strong analytical skills, exceptional attention to detail, and thrive in a fast-paced environment, we encourage you to apply.

• Federal Employees Medical Coverage (Medical, Dental & Vision)
• 401(k) with Day-One Vesting and Company Match
• Quarterly Incentive Program
• Paid Vacation, Holidays, and Sick Time
• Discounted Team Member Meal Program
• Career Growth and Advancement Opportunities
• Dynamic and Exciting Casino Environment

• Monitor guest and team member activities through closed-circuit television (CCTV) systems and direct observation.
• Detect, investigate, and document suspicious activities, policy violations, criminal activity, and regulatory concerns.
• Capture, preserve, and maintain video evidence for investigations, compliance reviews, and risk management purposes.
• Monitor and respond to surveillance alarms and security notifications.
• Review video footage to resolve guest disputes, support investigations, and assist operational departments.
• Prepare detailed daily reports, incident logs, and investigative documentation.
• Conduct surveillance audits of gaming operations, count rooms, slot operations, food and beverage outlets, cage operations, and security procedures.
• Ensure surveillance equipment is functioning properly and report technical issues promptly.
• Maintain strict confidentiality regarding all company, guest, and team member matters.
• Assist management, regulatory agencies, and law enforcement when requested.
• Participate in court proceedings related to gaming investigations when necessary.
• Perform other duties as assigned.

• Must be at least 21 years of age.
• High School Diploma, GED, or equivalent experience.
• Ability to obtain and maintain a Nebraska Gaming License.
• Strong computer proficiency and ability to learn surveillance software systems.
• Excellent attention to detail, organization, and observation skills.
• Strong written and verbal communication abilities.
• Ability to perform basic mathematical calculations and prepare accurate reports.

• One (1) year of casino gaming experience.
• Knowledge of table games, casino operations, gaming regulations, payouts, and odds.
• Experience using CCTV, surveillance software, or investigative systems.

• Collaboration & Teamwork
• Communication Proficiency
• Analytical Thinking
• Problem Solving
• Ethical Conduct
• Attention to Detail
• Stress Management & Composure
• Investigative Mindset
• Casino Mathematics & Gaming Knowledge

This position requires prolonged observation of multiple video monitors and maintaining a high level of concentration throughout the shift. Team Members must be able to:

• Sit or stand for extended periods.
• Distinguish colors, movements, and visual details on surveillance monitors.
• Operate computers, camera controls, keyboards, and surveillance equipment.
• Maintain focus while monitoring multiple activities simultaneously.
• Work in a casino environment that may include exposure to secondhand smoke and varying noise levels.
• Occasionally lift up to 50 pounds.

The casino industry operates 24 hours a day, 7 days a week. Candidates must be available to work overnight shifts, weekends, holidays, and other schedules as business needs require.

As a Surveillance Operator I, you play a vital role in protecting the integrity of our gaming operations and ensuring a safe, secure, and compliant environment for everyone who enters our property. Your vigilance, professionalism, and commitment to excellence help make War Horse Casino Omaha a premier gaming destination.

War Horse Casino Omaha is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic. Preference may be extended to persons of Native American descent in accordance with applicable laws.