Theatre Operations - Part Time

Concessions Attendant – Overview

Under the direction of the theatre management team, the Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness of the theatre. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager.

• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest.
• Sell food and beverage items at the concession stand.
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling.
• Operate point‑of‑sale terminals and make accurate change.
• Prepare food and beverage orders while following company food safety policies, as well as those of local regulatory agencies.
• Fill online concession orders and prepare for pickup.
• Perform daily concession maintenance duties, including daily stocking.
• Follow instructions on safe use of all chemicals and cleaning materials.
• Clean and sanitize the concession stand and beverage areas for guests and associates.
• Monitor and communicate social distancing guidelines.
• Make certain guest service is friendly, helpful and fast.
• Answer questions from guests and resolve any concerns.
• Uphold Marcus' high standards and execute company‑wide programs.
• Assist with other functions as instructed by the General Manager or a member of the management team.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

• Possess strong interpersonal, verbal, and written communication skills.
• Will and motivation to learn new skills and tasks to meet the changing demands of the industry.
• Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs.
• The ability to work in a high‑volume, fast‑paced, team environment.
• A passion for delivering unparalleled hospitality and high quality food & service.
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies.

During the duties of this job, employees are frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. Employees must stand and/or walk, and may occasionally lift and/or move up to 35 lbs. Visually, close‑vision and focus adjustment are required. A face mask is required during scheduled working hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No minimum education required.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination in our hiring and employment practices in accordance with all applicable laws.