Parts Counter Sales Representative

Position Overview

NMC is looking for a Part Counter Sales Representative responsible for effectively and efficiently assisting customers at the parts counter. You’ll be the face of our store facilitating parts sales to walk-in customers and over the phone. You’ll assess the customer’s needs while striving to maximize sales then research and order parts while providing superior service to ensure customer satisfaction. At times, you’ll need to assist in the warehouse and operate a forklift when needed to keep operations running smoothly.

We’re looking for a team player with strong communication skills who enjoys the challenge of working in a fast-paced environment and genuinely enjoys serving customers.

• Provides exceptional customer service by assisting customers via phone or walk-in by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime. Offers technical advice, as appropriate, to meet customer needs. Orders parts by generating purchase orders and initiating credit applications on behalf of customer. Accurately enters data into database system for billing and inventory purposes.
• Assists shop technicians and sales staff with ordering and researching parts/service issues with machines and attachments and locating/tracking parts using in-house software.
• Locates and purchases parts from outside vendors for non-CAT equipment on behalf of customer. Reviews, codes and submits outside vendor invoices to Accounting.
• Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines. Obtains adequate information and properly documents all information received.
• Processes (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts.
• Receives and acts on daily inventory bin count report counting bins, updating database with findings and researching and resolving discrepancies.

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.

Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.