Mutuels​/Sportsbook Cashier- Omaha, Nebraska - Swing Shift

Mutuels/Sports book Cashier I

War Horse Gaming, a division of Ho-Chunk, Inc.

Location:

Omaha Job Type: Full-time | Schedule varies based on business needs

Salary Range: 18.50 Comprehensive benefits package:
Federal Employees Medical Coverage Full Insurance Coverage offerings 401K with Day 1 Vesting & Company Match Quarterly Incentive Program Vacation, Holiday & Sick Days Discounted Meal Program

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

War Horse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska's historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. War Horse Gaming blends state-of-the-art casino operations with local economic development and community impact.

Rooted in Tribal values and driven by guest experience, War Horse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

Accountable – To always do what's right.

Team-Focused – For inclusive progress.

Innovative – In creating solutions.

Visionary – In our purpose and direction.

Excellence – Through learning and performance.

The Mutuels/Sports book Cashier I is responsible for accurately and efficiently entering betting information into the system, printing tickets, processing payment transactions, and providing a superior guest experience in a friendly and professional environment.

This position supports wagering operations by processing sports and horse racing wagers, maintaining accurate cash and card transactions, explaining wagering rules and procedures, and ensuring compliance with applicable department policies and gaming regulations.

• Accurately enter sports and horse racing wagers, print tickets, and issue payments in accordance with department policies and applicable state and federal gaming statutes and regulations.
• Follow established procedures for the sale and payout of wagering tickets.
• Educate guests by explaining wagering rules and procedures, including betting lines and odds.
• Maintain the assigned bank throughout the shift and ensure accuracy in all cash and card transactions.
• Balance the bank and cash drawer at the end of the designated shift.
• Maintain required inventory of supplies and keep the work area neat, clean, and organized.
• Effectively address guest questions, concerns, and complaints and escalate issues to management as appropriate.
• Maintain knowledge of current sports, sporting events, and horse racing events.
• Maintain current knowledge of property offerings and events.
• Follow department and company safety standards and maintain safety as a priority.
• Stay informed of new developments and available resources relevant to the department and make recommendations designed to maximize department and company success.
• Attend periodic meetings and required training sessions.
• Maintain knowledge of the gaming industry through continuing education and training.
• Present a neat and clean professional appearance.
• Sell and cash mutuel and sports betting tickets accurately.
• Provide excellent customer service and communication.
• Perform other tasks as assigned.

• Must be 21 years of age or older.
• High school diploma or GED.
• Proficiency with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong interpersonal and guest service skills.
• Ability to accurately process cash and card transactions.
• Ability to learn and explain wagering rules, procedures, betting lines, and odds.
• Ability to obtain and maintain a Nebraska…