Manager, Loan Servicing and Support

Overview

Piper Companies is seeking a Manager, Loan Servicing & Support to lead and optimize loan servicing operations for an industry leading credit union located in Omaha, NE. This role will oversee day-to-day servicing functions, drive operational excellence, ensure regulatory compliance, and elevate member service through effective leadership and process improvement.

• Lead, coach, and develop a high-performing loan servicing team while ensuring accuracy, compliance, and operational efficiency.
• Oversee core loan servicing operations, including payments, payoffs, credit reporting, and dispute resolution.
• Ensure compliance with investor guidelines, regulatory requirements, and internal policies and procedures.
• Develop and monitor KPIs, report performance to leadership, and implement data-driven process improvements.
• Manage escalated member issues and drive strategies to enhance service quality and member experience.
• Partner with technology, business leaders, and vendors to optimize servicing systems, support system upgrades, and drive digital transformation initiatives.

• Bachelor’s degree in a related field required;
  Master’s degree or MBA preferred.
• 8+ years of experience in loan servicing within a financial institution.
• 3+ years of people leadership or supervisory experience.
• Strong knowledge of credit reporting, dispute processes, loan servicing regulations, NACHA, and ACH operations.
• Experience with general ledger balancing, loan servicing platforms, and process automation tools.
• Proven ability to lead teams, improve operations, and manage cross-functional stakeholders.
• Strong analytical, communication, and problem-solving skills.

• Salary: $80,000 – $90,000 depending on experience.
• Comprehensive Benefits:
  Medical, Dental, Vision, Paid Time Off, Paid Holidays, and Sick Leave as required by law.

This job opens for applications on 1/23/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: #LI-CR2 #LI-ONSITE Loan Servicing, Loan Operations, Credit Reporting, Credit Disputes, ACH Processing, NACHA, Banking Operations, Financial Services, Credit Union Operations, Regulatory Compliance, Investor Guidelines, Payment Processing, Payoffs, General Ledger Reconciliation, Process Improvement, Operational Excellence, Digital Transformation, Servicing Platforms, Automation Tools, Vendor Management, KPI Reporting, Data-Driven Decision Making, Member Experience, People Leadership