Sr Supervisor, Compliance Investigations

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job builds, develops, and coaches a team who will investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters established by Pay Pal and by relevant governing bodies. A critical component of your role will be the ongoing development of a high performing team, capable of efficiently producing the highest quality work amidst the ever-changing global compliance landscape.

You will be responsible for level two reviews of casework within your team and across the program as needed. This job will stay current with policy changes, seek ways to enhance current processes and controls, and communicate effectively with your team and program leaders. You will exercise independent judgement and discretion handling various escalations and scenarios within your team as well as highly sensitive escalations and casework from a variety of sources throughout Pay Pal.

Job Description:

Essential Responsibilities:

* Complete level two quality reviews, efficiently and accurately identifying opportunities within the cases that you review, completing your reviews in a timely manner.

* Apply analytic techniques to complex information sets in order to make logical and supported recommendations to leadership and to your direct reports on cases for reporting to regional regulatory authorities.

* Direct and coach your team to ensure they are successful in the following daily efforts:

* Conducting reviews of potential illegal activity or activity in violation of the regulations or Pay Pal policies

* Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries.

* Assessing customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts.

* Documenting findings in narrative…