Universal Banker - Branches

Overview

Universal Banker - FT / Various Branches – Security National Bank of Omaha, Omaha, NE.

Security National Bank of Omaha has posted the following job opening in Omaha, NE:
Universal Banker - FT / Various Branches. Apply today at !

As a family-owned business that spans five decades and three generations since 1964, we value relationships, supporting each other’s unique differences. We understand the importance of personal belonging which is why you’ll hear our employees talk about being part of the SNB family. Now, more than ever, as we’ve expanded our roots into new markets, it’s the prime time to join our growing team.

As a community bank, we offer comprehensive financial solutions for personal, business, and private banking, treasury management, wealth management and mortgage needs in Nebraska, Iowa, and Texas. We have 10 convenient full-service branch locations in the Omaha and Council Bluffs as well as full-service branches in the Jordan Creek area of West Des Moines and in two Dallas locations:
Uptown and Tollway. Learn more about our story at  or visit us on Linked In and Facebook.

Required work schedule: M-F 8:45am - 5:45pm, and every other Saturday morning

JOB SUMMARY

This position is responsible for acting as the customer ambassador for the bank with the overall purpose of providing concierge service to branch clients. This role educates and advises customers about SNB’s sales and service delivery options, along with referral of appropriate products and services matching the customer needs while performing a wide variety of activities including transaction processing.

• Prepares and compiles new customer information to open new accounts and loans, ensuring collection of all necessary documentation.
• Administers lending processes, educates customers regarding lending options, completes thorough loan applications and documentation; facilitates lending determination systems and processes.
• Enthusiastically responds to customer inquiries and any requests regarding accounts with a sense of urgency. Resolves issues and follows up with customer promptly.
• Greets customers at door in a timely manner.

• Cashes checks and pays money upon verification of signatures and customer account balances accurately and timely. Inspects all checks, bonds, savings withdrawals to determine their negotiability.
• Receives checks and cash for deposit into accounts. Verifies deposit amount, examines checks for endorsement and negotiability.
• Balances and manages cash drawer daily with minimal errors, provides balancing assistance to other team members, and immediately reports all offages to Branch Manager and/or Assistant Branch Manager.
• Identifies potential fraudulent situations to protect the customer and bank.
• Assists with branch audits, controls and monthly checklists as needed.

• Maintains a working knowledge of bank/branch goals, policy and procedural expertise of deposit and non-deposit products and services, and current marketing and advertising campaigns to meet our client’s financial needs.
• Provides ongoing relationship servicing with current customers by utilizing ticklers and other need-based practices to identify appropriate products and services, maintain goodwill and gain additional business.
• Promotes opportunities connected with internal business partners to meet client financial needs, including loans, deposits, online banking, e-statements, referrals for remote deposit capture (RDC) and Positive Pay referrals, etc. to assist in meeting budgeted goals.

• Proactively manages NSF and delinquent credits.
• Partners with Consumer Credit Officer regarding collection activities.
• Updates weekly past due reports in a timely and consistent manner.

Performs other duties as required and assigned

• Thorough knowledge and understanding of all branch customer transaction requirements, including both teller and banker responsibilities.
• Solid knowledge and understanding of the bank’s products and services.
• Strong proficiency and skills with…