Mortgage Loan Coordinator

ACCESSbank is a locally owned community bank based in Omaha, built on strong relationships, high-touch service, and a deep commitment to the communities we serve. Since opening in 2007, we’ve grown into a top 10 bank in our market while remaining intentionally local and people-first.

Ready to jump into a new opportunity? ACCESSbank is hiring for a Mortgage Loan Coordinator. The Mortgage Loan Coordinator supports the mortgage function from application through post-closing by coordinating loan files, monitoring documentation quality, facilitating communication among borrowers and business partners, and performing post-closing and compliance-related review activities. The role helps ensure mortgage files move efficiently, close on time, and remain complete, accurate, and compliant with bank policy and applicable regulatory and investor requirements.

• Supports assigned Mortgage Loan Officers and/or Mortgage Operations team in the coordination and management of residential mortgage loan files from application through post-closing.
• Serves as a primary point of contact for borrowers, Realtors, title companies, builders, and internal partners, ensuring a high level of service, timely communication, and a consistent client experience throughout the loan process.
• Assists with gathering, reviewing, and organizing borrower documentation to ensure completeness, accuracy, and alignment with underwriting and regulatory requirements.
• Monitors loan pipeline activity, key milestones, and closing timelines; proactively follows up on outstanding items to help ensure loans progress efficiently and close on time.
• Coordinates with internal partners including processing, underwriting, closing, and secondary market to facilitate smooth handoffs and resolve routine file or documentation issues.
• Maintains accurate and well-organized loan files in accordance with bank policy, investor guidelines, and regulatory expectations.
• Performs post-closing file reviews to confirm completeness, accuracy, and consistency of documentation; identifies and resolves deficiencies in a timely manner.
• Supports post-closing activities including reconciliation of closing packages, tracking and obtaining trailing documents, final title policies, recorded documents, and other required items.
• Prepares and coordinates loan file delivery to investors and/or internal systems, ensuring files meet required standards for purchase and/or retention.
• Completes data input, validation, and review activities related to HMDA and other reporting requirements, as assigned.
• Assists with quality control reviews, audits, recertifications, and vendor or investor documentation requests; escalates concerns or discrepancies as appropriate.
• Identifies trends or recurring documentation and process issues and communicates findings to management to support continuous improvement.
• Supports relationship management efforts by providing timely follow-up, assisting with client onboarding, and reinforcing a high-touch service experience; may assist with business development activities at the direction of the Mortgage Loan Officer or leadership.
• Maintains a working knowledge of mortgage products, policies, procedures, and regulatory requirements to effectively support both production and compliance-related functions.
• Ensures all activities are performed in compliance with applicable laws, regulations, bank policies, and investor guidelines.
• Participates in department meetings, training, and special projects as assigned; provides operational support across the mortgage function as needed. Processes, solves and answers complex customer transactions, problems or inquiries.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Assures compliance with…