Specialist, Lockbox

Summary of the Job

Prepare and process customer/Bank deposits to meet or exceed established goals and deadlines. Utilizing Opex equipment. Participate in ongoing meetings to assist in further development of efficiencies and saves for the overall team. Learning and being knowledgeable across all functions in Retail Lockbox. Position can float from day to day depending on volume and staffing.

Full Time, Thursday to Monday 4am-12:30pm. Number of hours per week is dependent on daily workload.

• Prepare and process customer/Bank deposits to meet or exceed established goals and deadlines.
• Prepare and process customer/Bank deposits to meet or exceed established quality and quantity standards.
• Use Opex equipment to capture customer transactions (standing or sitting for an 8‑hour shift depending on workload).
• Focus on attention to detail and accuracy.
• Multi‑task as needed.
• Understand and follow standard procedures, oral or written instruction.
• Support the development and enhancement of established processes within the Lockbox department.
• Support the generation and implementation of new business and products within the Lockbox department.
• Actively participate in all training for existing or new procedures within the retail lockbox department.
• Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws, and regulations applicable to role.
• Comply with the Bank's Customer Identification Program and Customer Due Diligence Policy.
• Identify, monitor, and report suspicious activity.
• Complete BSA/AML and other assigned training in a timely manner as directed by management.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNBO Compliance Accountability Program.
• Demonstrate professional behavior and promote positive working relationships.
• Practice the FNBO Operating Philosophy and FN Operations’ values, support goals and strategic plan.
• Employ and promote a strong work ethic, encouragement, and positive feedback to team members.
• Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability, and respect for team members.
• Demonstrate regular and predictable attendance, punctuality, and adherence to agreed‑upon schedule.
• Project a professional image in dress, manner, communication, and focus.
• Be accountable for continuous best efforts to complete the job assigned.
• Accountability, Adaptability, Collaboration, Customer Focus, Initiative, Learning Orientation and Problem Solving.

• High school diploma or equivalent.
• Excellence in time‑management skills.
• Excellent attention to detail.
• Ability to multi‑task.
• Strong communication skills.
• Knowledge of BSA/AML and compliance.
• Capability to work on an 8‑hour shift, standing or sitting.

Compensation range (base pay): $35,715.00-$53,572.00. Final compensation offer may vary from posted hiring range based on work experience, education, and/or skill level.

Incumbent will work onsite at the posted location. Work location subject to change based on business needs.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short‑Term/Long‑Term Disability Insurance

Learn more about FNBO benefits here:

For additional information regarding compensation and benefits, e‑mail FNBO at  To ensure you receive a response, include the job number (R-) in the subject line of your message.

Job number: R-

FNBO believes that the quality of our employee experience is at the heart of our customer experience. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).