Fraud & Dispute Associate Onsite Omaha, NE

Our client, a leading financial services organization, is seeking a Fraud & Dispute Associate to join their team. As a Fraud & Dispute Associate you will be part of the Customer Support Department supporting dispute resolution and fraud prevention initiatives. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Fraud & Dispute Associate

Omaha, NE

$19/hr – $20.93/hr

Monday – Friday 8am – 5pm

• Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
• Understand compliance and verification procedures to effectively process cardholder information, staying up to date on network regulatory requirements and client guidelines.
• Monitor systems to detect possible fraudulent behavior related to card usage and deliver a great customer experience via inbound and outbound calls with clients and cardholders.
• Track and take action on cases within time frames based on regulatory guidelines and client requirements, entering data into client‑specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
• Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.

• High school diploma.
• 0–2 years of financial or customer service experience and/or equivalent military experience.
• Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, One Drive, SharePoint).
• Intermediate computer skills (minimum 40 WPM).
• Strong problem‑solving and decision‑making skills.

• Compensation at $21/hr.
• Work schedule Monday through Friday, 8am to 5pm.
• Opportunity to develop skills in fraud detection and dispute resolution.
• Supportive team environment focused on growth and success.
• Work onsite in Omaha, NE, with a reputable organization.

• Medical and Prescription Drug Plans.
• Dental Plan.
• Vision Plan.
• Health Savings Account.
• Health Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Supplemental Life Insurance.
• Short Term and Long Term Disability Insurance.
• Business Travel Insurance.
• 401(k) with Match.
• Weekly Pay.