Credit Bureau Specialist

Pen Fed is hiring a Credit Bureau Specialist to work onsite at our Omaha, Nebraska Service Center. The primary purpose of the Credit Bureau Specialist role is to investigate and respond to credit bureau disputes while maintaining compliance and accuracy. The incumbent will ensure compliance and balance with standard credit bureau reporting.

An equivalent combination of education and experience is considered.

• Associate’s degree in business or related field is required.
• Minimum of two (2) years of experience in credit bureau processes required.
• Knowledge of consumer loan origination practices is required.
• Detail-oriented, resourceful and able to manage shifting priorities, with the flexibility to adapt quickly to change.
• Strong analytical and problem-solving skills.
• Ability to self-motivate with little oversight.
• Ability to communicate with internal and external teams.
• Experience in using A.I. tools preferred.

This position will not supervise employees.

There are no additional certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

The ability to travel to various sites and be on call is not required.

The anticipated starting hourly range for this role is $18.56 - $29.36. This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval. This position is eligible for an individual performance based annual bonus.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Perform quality control on direct and indirect disputes resolved by credit dispute specialists.
• Partner with any third-party vendors to enhance processes, training and QC processed disputes.
• Assist in providing resolution to any inaccuracies identified.
• Acts as a point of contact regarding credit bureau dispute processing.
• Answer in-bound calls that are related to credit bureau issues and questions.
• Partner directly with the credit bureaus (Experian, Equifax, Trans Union and Innovis) on account resolutions.
• Assist with validating the monthly credit reporting file for accuracy and integrity.
• Maintain current knowledge of FCRA and Metro II Guidelines.
• Identify gaps in department processes and procedures, recommending improvements to leadership.
• Participate in department projects and initiatives as needed.
• Assists with audits by internal auditors, as well as third party and regulator audits.
• Assists in answering member concerns regarding credit bureau disputes generated from complaints received.
• Perform the necessary account research to determine the legitimacy and ultimate outcome of credit bureau disputes and requests for adjustments and communicate the status of such requests to members in writing.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including FCRA, BSA, and AML laws appropriate to the position.
• Review policies, procedures, and guidelines and suggest recommendations for improvement.