Business Solutions Specialist

Just because a bank has a lengthy history, doesn’t mean there’s a great story to tell. Premier Bank is founded by a desire to do more of what businesses and consumers expect their financial partner to do. That means investing more in our relationships and providing financial products and services that are better suited to your needs while doing all we can to make sure you get more from the banking services you use.

It's not too much for you to expect more. With Premier Bank, you can.

The Business Solutions Specialist serves as the main point-of-contact for all corporate service needs. The role is responsible for all aspects of the customer relationship and will direct work to other departments as appropriate to meet the needs of the customer. The Business Solutions Specialist will be responsible for growing the Bank’s non-interest income across all corporate service products and will be incentivized based upon the profitability of the programs.

• Own all aspects of cash management onboarding and servicing, including document collection, application processing, relationship expansion and servicing, reporting, audit and account management.
• Ability to travel to customers’ location for servicing needs and necessary technology installs.
• Meet pre-determined service level agreements as outlined in product established processes.
• Work effectively across multiple business lines to ensure program success.
• Responsible for gathering, analyzing, and interpreting all required account and customer documents to meet regulatory requirements.
• Cross-sell bank products to meet the needs of the Bank’s customers including, but not limited to: ACH, Wire, Remote Deposit, Positive Pay, Merchant Processing, and Credit Cards.
• Comply with all related Federal, State and Industry laws and regulations pertaining to banking, including the completion of all required annual training related to job function.
• Manage to the profit and loss and report program successes, opportunities, and additional needs to Senior Leadership.

Performs special projects and other related duties as assigned.

• Knowledge of the Bank’s deposit and Corporate Service products.
• Ability to effectively manage to the calendar to meet service level agreements.
• Knowledge of the Bank’s policies and operating procedures.
• Ability to work independently and with a team.
• Cultivate a positive work environment and necessary training and seminars as required.

• High school graduate or equivalent work experience.
• Minimum 3-5 years of previous customer-facing experience.