Loss Mitigation and Foreclosure Specialist - Omaha, NE

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Loss Mitigation and Foreclosure Specialist is accountable for making complex outbound calls to customers who have become delinquent. Sr. Account Specialists are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. As the Sr.

Account Specialist develops in the role, there will be opportunities to expand expertise into Foreclosure, Bankruptcy, and Loss Mitigation processes.

Must reside near the FNBO Tower in Omaha, NE (1601 Dodge Street). This position is in the office once per week and then twice per week every 4th week for handling anything that needs printed as well as mail.

• Make outbound calls to customers.
• Negotiate customer payment options to cure complex delinquency.
• Receive and handle inbound customer calls.
• Provide program options, recommendations and issue resolution service resulting in the timely repayment of past due accounts. Loans are reviewed per investor guidelines and time frames for loss mitigation resolution.
• Initiate and complete foreclosures per investor guidelines. Review loans in foreclosure monthly to ensure attorneys are performing as required. Complete foreclosure checklists accurately to ensure all required actions are completed.
• Complete reporting by specified time frame. Reporting includes delinquency reporting to Fannie Mae, Freddie Mac, Veterans Administration, FHA, etc. Maintain acceptable levels of quality control experience.
• Maintain knowledge of HUD, FNMA and other investor requirements and implement transactions in accordance with these requirements.

• Bachelor’s degree preferred.
• Industry relevant operations/production experience (Collections, Mortgage Loss Mitigation, Mortgage Foreclosures, etc.).
• Demonstrated knowledge of banking, applicable regulations and compliance issues.
• Demonstrated ability to manage and coordinate multiple tasks and functions.
• Superior verbal and written communication skills.
• Excellent PC skills.
• Independent worker, self-starter.
• Ability to multi-task and prioritize production and meet multiple overlapping deadlines.
• Unrestricted work authorization and not requiring future sponsorship.

Base pay range: $37,454.00 – $59,927.00. Final compensation offer may vary based on work experience, education, and/or skill level.

Hybrid: three days per week in-person collaboration and two days remote flexibility. Tools and technology provided to ensure seamless transitions between work environments.

Medical, Dental, Vision Insurance; 401(k) with matching contributions;
Time Off Programs;
Health Savings Account (HSA)/Dependent Care;
Employee Banking;
Growth Opportunities;
Tuition Assistance;
Short-Term/Long-Term Disability Insurance.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Job number: R-.