Manager - Banking Operations eCrimes Surveillance

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Charles Schwab’s Banking Operations is responsible for risk prevention, processing of money movements, and education of policies and procedures related to money movement. We focus on maximizing operating leverage by integrating functions, increasing productivity, and gaining efficiencies to better position Schwab to compete in the marketplace and to reinvest in areas that matter most to our clients. As an elite team of experts, we are committed to delivering efficient solutions that maximize trust while minimizing risk by owning every client interaction through clients’ eyes.

We are currently offering the opportunity for dynamic and engaging fraud/risk professionals to join the eCrimes Surveillance team within Banking Operations to analyze and resolve account monitoring alerts generated by our variety of fraud tools and platforms. This position requires maintaining a high degree of responsibility and serves a critical role in conducting Schwab’s ongoing fraud mitigation strategies to ensure compliance with highly scrutinized and visible rules and regulations.

Responsibilities include the timely investigation and resolution of escalated fraud incidents to safeguard company assets and client data, ongoing surveillance for indicators of unauthorized account activity, identifying red flags for identity theft and other attempts at defrauding Charles Schwab. Additional responsibilities include representing eCrimes on projects, presenting at internal fraud working groups, testing and validating new scenarios, training other team members and mentoring new hires.

All work must be completed within well-defined guidelines in an environment that is fast paced and demanding. Consistency in exercising sound judgment and decision making with respect to risk and fraud issues is key. The ability to effectively manage workloads and additional daily responsibilities at a high level of competency is required. The eCrimes Manager will be part of a dynamic team with members in multiple locations throughout the US.

To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Minimum of 5 years within eCrimes, FCRM or Loss Prevention (or equivalent Fraud experience)
• Previous experience utilizing fraud alert management platforms such as Threat Metrix or Pindrop
• Experience utilizing the Fraud Research Application (FRA)
• A bachelor’s degree or equivalent work experience in the brokerage, bank, or fraud industries
• Strong understanding of banking and/or brokerage products
• Strong decision making and organizational skills
• Strong analytical skills, with the ability to collect, organize, and analyze data with attention to detail and accuracy
• Strong knowledge of Microsoft Office applications, database management programs and Internet browser-based applications
• Basic SQL Query skills
• Basic presentation skills
• FINRA Series 7 Licensing

Preferred Qualifications:

• FINRA Series 24 or 9/10 Licensing
• FINRA Series 4 Licensing
• Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

To ensure that we fulfill our promise of being the most trusted financial institution this role has specific qualifications that successful candidates should also have.

• Aptitude to analyze and comprehend complex systems, event correlation tools and data sets
• Ability to work well under pressure, demonstrate flexibility, and stay motivated in a repetitive work…