Eligibility Operations Worker - Omaha

Eligibility Operations Worker - Omaha (Evergreen) (Open)

Location: Omaha, NE

Salary: $20.859

Applications accepted until: 06-26-2026

DHHS is seeking individuals with a passion to "Help People Live Better Lives" to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The work determines whether Nebraskans receive critical services such as food, financial assistance, supportive services, or medical care.

As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily tasks include reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges. In Customer Service Centers, you will also use call center software and phones, including automated call distribution and voice response systems.

Minimum: 24 semester hours post-high school education in behavioral sciences, public/business administration, social sciences, education or related field OR experience in customer service, determining eligibility for public assistance, examining financial or loan applications, medical/unemployment insurance or rehabilitation claims, unemployment services, or a combination of education and experience. Preferred:
Experience in human services, case management, or determining eligibility for financial assistance programs.

• Knowledge of customer service principles, interviewing practices, sociological conditions influencing human behavior.
• Strong skills with Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple computer programs simultaneously.
• Ability to show empathy, respect, work independently, meet deadlines, protect confidential information, interpret and apply program regulations and policies, exercise critical thinking and independent judgment, and maintain positive working relationships while communicating orally and in writing.

• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match on first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules

The State of Nebraska values our teammates and strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.