Patient Access & Supervisor - Internal Closing

Secondary:
Revenue and Cost Administrator

Location:

Omaha

Exempt/Non-Exempt:

Exempt

Pay Grade:

Grade 10 ($51,188.00 - $78,051.24)

Classification:

Full-Time

The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a ‘Service Delivery Area’ comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services.

The Patient Access & Benefits Supervisor is responsible for the oversight, coordination, and supervision of front office operations for Ponca Health Services across multiple clinic locations. This position supervises registration, scheduling, and patient benefits staff to ensure efficient patient access, exceptional customer service, accurate insurance verification, and compliance with organizational policies and payer requirements.

The Patient Access & Benefits Supervisor oversees daily patient access workflows, staff training, onboarding, scheduling coordination, and quality assurance activities while also serving as a subject matter expert for insurance eligibility, alternate resources, and benefits coordination. This position works collaboratively with clinical and administrative leadership to improve patient experience, operational efficiency, and revenue cycle performance.

• Supervise and coordinate daily operations of registration, scheduling, and patient benefits staff across all clinic locations.
• Provide leadership, training, onboarding, coaching, and performance management for front office staff.
• Develop staff schedules and ensure adequate coverage for all clinic locations.
• Monitor workflow efficiency and implement process improvements to support patient access and customer service goals.
• Assist with hiring, evaluations, disciplinary actions, and staff development in coordination with leadership and Human Resources.

• Oversee patient registration, scheduling, insurance verification, and eligibility processes.
• Ensure accurate collection and documentation of demographic, insurance, and third-party payer information.
• Monitor scheduling practices to support clinic productivity and patient access standards
• Address and resolve patient concerns related to scheduling, registration, and benefits coordination.
• Ensure compliance with organizational policies, payer requirements, HIPAA, and applicable regulations.

• Serve as a resource regarding Medicare, Medicaid, Marketplace insurance, VA benefits, PRC, and alternate resources.
• Assist patients with eligibility, determination and completion of insurance or benefit applications as needed.
• Maintain insurance portal access and ensure staff are trained on payer systems and procedures.
• Coordinate with internal departments and external agencies to support continuity of care and access to services.

• Monitor quality assurance measures and reporting related to patient access and benefits coordination.
• Maintain required reports, documentation, and operational records.
• Participate in organizational meetings, committees, and improvement initiatives.
• Other duties as assigned.

This position provides direct supervision to Patient Access staff, including Registration, Scheduling, and Patient Benefits personnel across all Ponca Health Services clinic locations. The Patient Access & Benefits Supervisor has authority to coordinate staffing assignments, provide training and evaluations, recommend disciplinary action, and oversee daily front office operations to ensure efficient patient access and high-quality customer service.

Although based at the primary clinic location, this position provides operational oversight and support to all Ponca Health Services clinic sites. Regular travel to satellite clinic locations is required to support staff supervision, workflow consistency, training, quality assurance, and…